Service Orientation
Service Orientation: commits to satisfying internal and external customers. The chart below outlines the training for this competency at each proficiency level.
Recommended Training for Service Orientation
| Proficiency Levels | Program/Course Title & Info | Contact Info/Vendor |
|---|---|---|
| Baseline (1) | Customer Service Procedures SmartForce | HHS University |
| Baseline (1) or Progressing (2) | Customer Service Skills and Techniques | Management Concepts |
| Managing Conflict, Stress and Time SmartForce | HHS University | |
| Meyers-Briggs Type Indicator (MBTI): An Introduction | HHS University | |
| Progressing (2) | Interacting with the Customer | HHS University |
| Using Surveys to Measure Customer Satisfaction (SkillSoft) | GoLearn.gov | |
| Proficient (3) | Developing Customer-Focused Organizations, Achieving Excellence in Customer Service | Federal Executive Institute and the Management Development Centers |
| Managing a Customer-Focused Department Simulation (SkillSoft ) | HHS University | |
| The Customer-Driven Organization | GoLearn.gov |
