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Resources for NIH Managers and Employees

The NIH has a wide variety of resources to assist managers and employees with work-related and personal matters.  The following information will provide a brief overview of some of those resources.  Please visit their websites for further information.

Office of Human Resources, Workforce Relations Division (WRD)

Employee and Labor Relations Branch


The Employee and Labor Relations Branch provides guidance to NIH supervisors to help plan for, recognize, and address problems which may decrease productivity and employee morale in an organization.  They provide technical advice and assistance on all matters pertaining to employee conduct, performance, and medical concerns.  They also assist supervisors to develop ways to balance the needs of employees against the goals and mission of the organization.  Specialists are available to conduct training sessions on a variety of topics, from leave and attendance management to preventing violence in the workplace.

Benefits & Payroll Liaison Branch (BPLB)


The BPLB manages the administration of Federal employee benefit and entitlement programs, such as retirement, health insurance, life insurance, and the Thrift Savings Plan.  They also provide information on dental and vision insurance, long term care insurance, and flexible spending accounts.  Additionally, they provide direct benefit and entitlement counseling to employees and their families and survivors, as well as manage employee outreach and information services, including open seasons. 

They process most personnel actions for NIH staff; maintain all electronic Official Personnel Folders (eOPF); coordinate time and leave programs; and serve as liaison with the Department’s Payroll Services Division, which in turn works with our payroll provider, the Defense Finance and Accounting Service (DFAS), to facilitate the resolution of salary and leave issues.


301-40-CIVIL (301-402-4845)

CIVIL is a team of NIH experts which help to prevent workplace violence through policy development, education, assessment of potentially violent incidents, and response to violent or potentially violent incidents.  Its advisory services and assistance are available to all individuals at NIH facilities.  Callers may be helped directly or referred to other resources.  CIVIL is not intended to be used as a substitute for calling 911 when an individual feels police or emergency help is needed.

Office of Equity, Diversity, and Inclusion  


The EDI is responsible for policy formulation, implementation, coordination, and management of civil rights, equal opportunity, affirmative employment, and workforce diversity management programs.  They provide guidance on Alternative Dispute Resolution procedures and EEO complaints processing.   

The Office of the Ombudsman, Center for Cooperative Resolution (OO/CCR)  


The OO/CCR coordinates and provides a full range of dispute resolution programs and services for all employee of the NIH.  Staff ombudsmen address individual as well as multiparty, group, and organizational conflicts and concerns.  They address a range of issues that arise in the NIH environment – scientific disputes, employee-supervisor conflicts, racial and ethnic tensions, and difficulties between peers – by employing a wide array of Alternative Dispute Resolution (ADR) techniques such as coaching, facilitation, mediation, shuttle diplomacy, organization consultation, peer panels, and partnering agreements.  In addition, the Office serves as the on-site ADR provider to the NIH Equal Employment Opportunity (EEO) community. The OO/CCR can:

  • Assist managers and employees, as well as offices, departments, and Institutes,  by facilitating resolution of disputes in the workplace;
  • Make recommendations for a change in policy or practice where a set of issues reflects a larger systemic problem; and
  • Raise issues with individuals within management  who possess the authority to address concerns, such as EEO and Human Resource Officers, Scientific Directors, Institute Directors and Executive Officers; and provide overall leadership and serves as the primary resource for conflict management and ADR at NIH.

Office of Research Services (ORS)  

Division of Amenities and Transportation Services  

NIH Child and Dependent Care Resource & Referral Service  

(301) 402-8180

Due to high demand for NIH Child Care and in support of families with child and adult care giving responsibilities, the NIH has contracted with Life/Work Strategies, Inc. to provide referrals to many types of alternate child and dependent care services and resources.  The NIH community has free, unlimited access to the NIH Child and Dependent Care Resource & Referral Service.  A Work / Life Specialist can help you to assess your family’s needs plus find resources on a range of topics:

  • Child care centers and homes
  • Elder care resources
  • Long-distance care giving
  • Meal and Transportation services
  • Nanny care
  • Pre-schools & Nursery
  • Before & after school care
  • Back-up care
  • Summer camp
  • Adoption resources
  • College planning
  • Evaluating care giver options

NIH recognizes the important role that high quality, affordable, and accessible dependent care plays in the lives of the NIH community and therefore provides direct services and support for those with child and adult dependent care needs. For more information about the NIH Child and Dependent Care Resource and Referral Service please call Life/Work Strategies at 1-800-777-1720.

Division of Police  


Emergency Numbers - On Campus- 911, Off Campus - 9-911

The NIH Division of Police provides 24 hours a day, seven days a week police services on campus, including:

  • Emergency response to crimes in progress and to life threatening situations
  • Foot & vehicle patrol: patrol with marked and unmarked police cars
  • Special events security: VIP security, traffic control, and liaison with outside law enforcement
  • 24 hour escorts by uniformed police officers
  • Perimeter Security
  • Traffic Control and Enforcement
  • Community policing and community outreach program

The Division of the Police also ensures the safety/security of the NIH’s High Containment Laboratories and operates the NIH Emergency Communications Center, the Gateway Center, and the Commercial Vehicle Inspection Facility.

Division of Occupational Health and Safety 

Occupational Medical Service (OMS)  


The goal of the OMS is to enhance the health and safety of the NIH workforce through the provision of a variety of work-related medical and counseling services and CPR training. OMS medical services include preplacement medical evaluations, a variety of clinical interventions (evaluations, laboratory testing, immunizations, etc.,) for specific workplace hazards, and treatment for work-related injuries and illnesses. 

Employee Assistance Program (EAP)  


The EAP provides personalized consultation, short-term support, referral and follow up services to enhance personal and professional wellbeing. EAP is an ideal first stop for access to the vast resources of NIH and the outside community. They offer training and support to workgroups to address issues that impact the work environment.  EAP services are strictly confidential.

Cardiopulmonary Resuscitation Training (CPR)  


The CPR office provides a variety of training courses for NIH employees.

Work-Related Injuries  

All injuries (both for Federal and contract workers) must be reported to OMS immediately in Building 10, Room 6C306.

Personal Medical Emergencies  

For emergency medical care call 911 on the NIH campus, 9-911 when off-campus, and 111 in the Clinical Center.

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