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Interpersonal Relations

Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.

Key Behaviors

  • Relates to people in an open, friendly, and professional manner.
  • Cooperates and works to gain support and commitment from others when performing tasks.
  • Discusses subjects in a constructive manner, with all levels of staff.
  • Fosters cooperation, collaboration, and communication to facilitate consensus and accomplish tasks.
  • Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways.
  • Fosters an environment conducive to open, transparent communications among all levels.
  • Notices and accurately interprets what others are feeling, based on their word choices, voice tones, facial expressions, and other nonverbal behavior.
  • Presents oneself in a professional manner to maintain image and credibility.

Recommended Training for Interpersonal Relations

Program/Course Title & Info

Contact Info/Vendor

Leadership Skills for Non-supervisors (1017)

NIH Training Center

Managing Up Communicating with Your Boss (1019)

NIH Training Center

Emotional Intelligence for Leaders (9411)

NIH Training Center

Note: Additional free SkillSoft classes may be available for this competency in the HHS Learning Management System External Web Site Disclaimer .

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